RCB APP E BIKE
SHIPPING TIME
Standard delivery for all EU regions: 2–8 business days
Exclusive Germany delivery: 2–4 business days
All ABE-certified scooters for Germany are shipped directly from our local German warehouse with door-to-door delivery service.
SHIPPING METHODS
We provide multiple mainstream European courier options including DPD, DHL, GLS, SEUR, BRT, Tuffnells, LA POSTE and GEODIS.
All orders are dispatched from our local EU warehouses (Germany, Poland, France, Italy, Spain) based on your delivery address for the closest possible shipment. No customs duties or extra shipping fees will be charged for any orders.
SHIPPING LOCATIONS
We only ship to Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, United Kingdom.
Certain remote areas and postcodes are excluded from delivery, including 97000-97999, 98100-98999, 00200, 35000-35999, 38000-38999, 51000-51999, 52000-52999.
If your address is undeliverable, we will contact you to adjust your shipping address or process a full refund. We will resolve your request within 2 hours after receiving your reply.
SHIPPING FEE
Free shipping on all orders. No customs duties applicable for EU warehouse shipments.
Shipping Hours of Operation
Warehouse operating hours: Monday to Friday, 9am – 5pm UTC. Our warehouses remain closed on weekends and public holidays.
Order processing takes 0–1 business days once we receive your order. Any orders placed on weekends will be processed on the following working day. After processing is completed, delivery will take an extra 2–8 business days depending on your destination country and selected courier.
Please note: Delivery lead times may be extended during large promotional campaigns.
Shipment Status
Once your parcel is packed and dispatched, we will send a shipment confirmation email containing full delivery details and an online tracking link. Please allow a few days for tracking data to update on the courier system.
You may also view real-time shipment tracking after logging into your customer account.
TIPS
For any enquiries about your order or shipment progress, please email us at contact@rcb-scooter.com. Kindly attach your order number in your message, and our support team will reply to you as soon as possible.
Up to 24 months warranty and lifetime maintenance service(2-Year Warranty)
All accessories can be replaced once within 12 months for free, and free delivery or free return to the factory for repair is provided, without paying postage (battery replacement depends on actual use).
According to time division
1 Return to warehouse for repair
If the fault occurs within 1-12 months, we will give you a return mailing slip to send it back to the repair warehouse for repair, without postage and parts replacement costs.
If the fault occurs more than 12-24 months, we will give you a return mailing slip to send it back to the repair warehouse for repair, and you need to pay for shipping, but you do not need to pay for parts and repair costs.
2 Car replacement service (normal use)
If the fault occurs within 2 months and cannot be repaired. We can directly replace the car. No need to pay for shipping and car cost (0 yuan replacement)
If the fault occurs within 2-6 months and cannot be repaired, you can pay a small amount of shipping to exchange for a new car.
If the fault occurs more than 6-24 months and cannot be repaired, you only need to pay 30%-50% of the car price.
3 Mailing Accessories
We mail accessories to customers, and the accessories will be replaced free of charge within 12 months. No shipping fee is required, and no accessories fee is charged.
We mail accessories to customers, and the accessories will be replaced free of charge within 12-24 months.
Warranty Method
1. We usually choose to replace parts instead of repairs to minimize your waiting time.
2. Parts that meet the warranty conditions described on this page will enjoy a completely free warranty.
3. Parts outside the warranty period can still be repaired/replaced, but a fee is required. For specific fee details, please contact contact@rcb-scooter.com
4. No miscellaneous expenses during the repair period, such as alternative transportation, fuel or carpooling fees, will be charged during the warranty period.
Lifetime Technical Support
1. Our technical experts provide professional help and provide customized solutions for complex problems.
2. One-to-one support: Dedicated support staff will handle all your inquiries, ensuring personalized help throughout the process.
3. This service is available at any time regardless of your warranty status. (Note: After the warranty period, the customer is responsible for the cost of replacing parts.)
To ensure a smooth and efficient return or exchange process, please adhere to the following conditions:
Order Cancellation
To cancel your order, please contact us before shipment: contact@rcb-scooter.com. Submitting a cancellation request before shipment does not guarantee success. If the cancellation is successful, you will receive a confirmation email and an immediate refund.
We are unable to cancel an order after it has been shipped. Please wait for your order to be delivered and contact us within 30 days of delivery to obtain a return label. Rejecting a shipped order or not following the return process may result in the item being lost in transit or being refused by the warehouse due to unregistered return, resulting in an inability to process a refund or exchange.
We will process your refund after receiving your returned package and confirming that it is complete, unused, and undamaged. The deduction for accessories will depend on the specific item.
Returns
Customers can submit a return request within 30 days of purchase by contacting contact@rcb-scooter.com. Returns submitted after 30 days of the purchase date will not be approved.
Damaged packaging:
Damage to the outer packaging does not mean there is a problem with the product itself. Due to the uncertainty and unpredictability of the shipping process, we cannot guarantee the integrity of the packaging. We recommend that customers file a claim with the carrier immediately upon discovery of any packaging damage.
1. Within 30 days after successful payment:
Customers are entitled to a full refund without paying return shipping or handling fees. Alternatively, customers can choose to exchange the bike for another RCB model without paying return shipping. In order to process your refund, please be sure to provide photos and videos of the quality issues for confirmation. Refunds will be issued within 5 business days after receipt and inspection. Customer Service will promptly update you on the progress of the return process.
2. More than 30 days after successful payment:
We will provide relevant warranty services as outlined in the warranty policy.
Note: For minor defects that do not affect riding safety, such as peeling stickers or minor paint scratches, buyers can contact our customer service team to request compensation. If the bike is not returned, our team will determine the corresponding refund amount based on the specific situation.
Customers must obtain prior authorization from RCB before returning the product. We recommend that you return the item in the original packaging. If the original packaging is not available, please use safe packaging to prevent damage during transportation. RCB is not responsible for damage caused by improper packaging.
Non-returnable/non-refundable items
Some items cannot be returned or refunded except in extreme cases such as damage or malfunction covered by the warranty. These items must be approved by the company for return.
Non-refundable items include but are not limited to:
Products from unauthorized dealers or individuals.
Items damaged by human factors.
Gift cards.
Insurance.
Non-physical products.
Authorization:
We are not responsible for shipping costs for items returned without our confirmation.
To return an item, please contact us at contact@rcb-scooter.com with photos and/or videos of the item and your order number. Our customer service team will review your return request within 3 business days.
General Return Process
Initiating a Return:
Please email relevant photos, videos and order number to contact@rcb-scooter.com.
Our customer service team will evaluate your return request within 3 business days.
Sending the Item Back:
If your return is accepted, we will provide a return address and instructions on how to send the package.
Use a shipping method with tracking information and signature to avoid lost returns.
Please carefully package the product and send it back to avoid damage.
Refund or Exchange
Once we receive your return/exchange, we will inspect the item within 5-15 days.
We will replace the item or refund your money. Refunds will be made within 5 business days after the product inspection is completed. Customer service will respond to you promptly with the progress of the return processing. You will also receive a refund notification email from us.
Scope of application
This return policy only applies to products purchased directly from the RCB official website (cb-scooter.com). Products purchased through other channels (Amazon, offline dealers, etc.) must follow the warranty policy of the corresponding sales channel.
We sincerely thank you for your patronage and are committed to providing you with a pleasant shopping experience throughout the process. If you have any questions or need help with returns, please feel free to contact the RCB customer service team.
We also support customers to return products to the warehouse themselves, but please contact RCB in advance to obtain a return label, and bring the return label and product to the warehouse for return. If the customer does not obtain a return label and goes to the return warehouse address, it will be rejected.
