Shipping Policy
SHIPPING TIME
Standard delivery for all EU regions: 2–8 business days
Exclusive Germany delivery: 2–4 business days
All ABE-certified scooters for Germany are shipped directly from our local German warehouse with door-to-door delivery service.
SHIPPING METHODS
We provide multiple mainstream European courier options including DPD, DHL, GLS, SEUR, BRT, Tuffnells, LA POSTE and GEODIS.
All orders are dispatched from our local EU warehouses (Germany, Poland, France, Italy, Spain) based on your delivery address for the closest possible shipment. No customs duties or extra shipping fees will be charged for any orders.
SHIPPING LOCATIONS
We only ship to Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, United Kingdom.
Certain remote areas and postcodes are excluded from delivery, including 97000-97999, 98100-98999, 00200, 35000-35999, 38000-38999, 51000-51999, 52000-52999.
If your address is undeliverable, we will contact you to adjust your shipping address or process a full refund. We will resolve your request within 2 hours after receiving your reply.
SHIPPING FEE
Free shipping on all orders. No customs duties applicable for EU warehouse shipments.
Shipping Hours of Operation
Warehouse operating hours: Monday to Friday, 9am – 5pm UTC. Our warehouses remain closed on weekends and public holidays.
Order processing takes 0–1 business days once we receive your order. Any orders placed on weekends will be processed on the following working day. After processing is completed, delivery will take an extra 2–8 business days depending on your destination country and selected courier.
Please note: Delivery lead times may be extended during large promotional campaigns.
Shipment Status
Once your parcel is packed and dispatched, we will send a shipment confirmation email containing full delivery details and an online tracking link. Please allow a few days for tracking data to update on the courier system.
You may also view real-time shipment tracking after logging into your customer account.
TIPS
For any enquiries about your order or shipment progress, please email us at contact@rcb-scooter.com. Kindly attach your order number in your message, and our support team will reply to you as soon as possible.