To ensure a smooth and efficient return or exchange process, please adhere to the following conditions:

Cancellation
To cancel an order, please contact us at contact@rcb-scooter.com before the order is shipped. Submitting a cancellation request before shipment does not guarantee a successful cancellation. If the order is successfully cancelled, you will receive a confirmation email.

We are unable to cancel an order after it has been shipped. Please wait for your order to be delivered and contact us within 30 days of delivery to obtain a return label. Rejecting a shipped order or not following the return process may result in the item being lost in transit or being refused by the warehouse due to unregistered return, resulting in an inability to process a refund or exchange.

Once we receive your returned package and confirm that it is complete, unused and in good condition, we will deduct the actual shipping cost per bike from the final refund. Accessories deductions will vary depending on the specific item.

Returns
Customers can submit a return request within 30 days of purchase by contacting contact@rcb-scooter.com. Returns submitted after 30 days of the purchase date will not be approved.

Damaged packaging:
Damage to the outer packaging does not mean there is a problem with the product itself. Due to the uncertainty and unpredictability of the shipping process, we cannot guarantee the integrity of the packaging. We recommend that customers file a claim with the carrier immediately upon discovery of any packaging damage.

For non-quality issues
The bike is new and unused: the buyer is responsible for the return shipping costs, and approximately 50 euros per bike will be deducted from the refund to cover the actual shipping costs.
The bike has been used: the buyer is responsible for the return shipping costs, and approximately 50 euros per bike will be deducted from the refund amount to cover the actual shipping costs. In addition, a usage fee of 20% of the order amount will be charged.
The e-bike must be free of wear, dirt, dust, odor or any other signs of use, and must be returned in the same packaging and condition as when received. The returned e-bike must also contain all the contents of the original box (such as charger, pedals, bell, front and rear reflectors, headlight, tools, charger, pump, lock, user manual, etc.).

For quality issues
1. Within 30 days after successful payment:

Customers are entitled to a full refund without paying return shipping or handling fees. Alternatively, customers can choose to exchange the bike for another RCB model without paying return shipping. In order to process your refund, please be sure to provide photos and videos of the quality issues for confirmation. Refunds will be issued within 5 business days after receipt and inspection. Customer Service will promptly update you on the progress of the return process.

Note: The RCB team will conduct a thorough investigation of any quality issues. If there are no quality issues with the bike itself, but the damage is intentional or man-made, we will still charge return shipping costs.

2. Within 30 days after successful payment: Depending on the circumstances, we may charge the buyer a portion of the return shipping costs, usually 50€ for bicycles. Please contact our customer service team and they will determine the appropriate payment method for you.

Note: If a defect or missing part is reported within 30 days of receiving the item, we will send a replacement part free of charge, depending on the circumstances, at no additional cost.

3. More than 30 days after successful payment:

We will provide relevant warranty services as outlined in the warranty policy.

Note: For minor defects that do not affect riding safety, such as peeling stickers or minor paint scratches, buyers can contact our customer service team to request compensation. If the bike is not returned, our team will determine the corresponding refund amount based on the specific situation.

Customers must obtain prior authorization from RCB before returning the product. We recommend that you return the item in the original packaging. If the original packaging is not available, please use safe packaging to prevent damage during transportation. RCB is not responsible for damage caused by improper packaging.

Non-returnable/non-refundable items
Some items cannot be returned or refunded except in extreme cases such as damage or malfunction covered by the warranty. These items must be approved by the company for return.

Non-refundable items include but are not limited to:

Products from unauthorized dealers or individuals.
Items damaged by human factors.
Gift cards.
Insurance.
Non-physical products.
Authorization:
We are not responsible for shipping costs for items returned without our confirmation.
To return an item, please contact us at contact@rcb-scooter.com with photos and/or videos of the item and your order number. Our customer service team will review your return request within 3 business days.
General Return Process
Initiating a Return:
Please email relevant photos, videos and order number to contact@rcb-scooter.com.
Our customer service team will evaluate your return request within 3 business days.
Sending the Item Back:
If your return is accepted, we will provide a return address and instructions on how to send the package.
Use a shipping method with tracking information and signature to avoid lost returns.
Please carefully package the product and send it back to avoid damage.
Refund or Exchange
Once we receive your return/exchange, we will inspect the item within 5-15 days.
We will replace the item or refund your money. Refunds will be made within 5 business days after the product inspection is completed. Customer service will respond to you promptly with the progress of the return processing. You will also receive a refund notification email from us.
Scope of application
This return policy only applies to products purchased directly from the RCB official website (cb-scooter.com). Products purchased through other channels (Amazon, offline dealers, etc.) must follow the warranty policy of the corresponding sales channel.

We sincerely thank you for your patronage and are committed to providing you with a pleasant shopping experience throughout the process. If you have any questions or need help with returns, please feel free to contact the RCB customer service team.

We also support customers to return products to the warehouse themselves, but please contact RCB in advance to obtain a return label, and bring the return label and product to the warehouse for return. If the customer does not obtain a return label and goes to the return warehouse address, it will be rejected.

German return address: Yuntian Handels und Reparatur GmbH Pirnaer Str. 20 90411 Nürnberg GERMANY 0152 36444868